Privacy Policy

Last Updated: April 2025

Introduction

S & S Mercedes Service & Repair (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit mercedesrepairsarasota.com or contact us.

Information We Collect

We may collect the following types of information:

  • Contact information: name, phone number, email address, and mailing address
  • Vehicle information: year, make, model, and service history
  • Communication records: emails, text messages, and appointment requests submitted through our Site or directly to our staff
  • Usage data: IP address, browser type, and pages visited (collected automatically via standard web analytics)

How We Use Your Information

We use your information to:

  • Schedule and confirm service appointments
  • Communicate with you about your vehicle and services
  • Send SMS/text messages if you have opted in (see SMS section below)
  • Improve our website and customer experience
  • Comply with legal obligations

SMS / Text Message Communications

If you provide your mobile phone number and opt in to SMS communications, we will use your number solely to send you service-related and business communications from S & S Mercedes Service & Repair, including appointment reminders, service updates, and occasional promotional messages.

We will never sell, rent, share, or disclose your mobile phone number to third parties or affiliates for marketing purposes.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly at 941-312-6453.

Message and data rates may apply. Message frequency varies.

How We Share Your Information

We do not sell or rent your personal information. We may share information only:

  • With service providers who assist in operating our business (e.g., scheduling software), under confidentiality agreements
  • When required by law, court order, or government authority
  • To protect the rights and safety of our business or customers

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your information at any time by contacting us.

Cookies and Tracking

Our Site may use cookies and similar tracking technologies to improve functionality and analyze traffic. You may disable cookies in your browser settings, though some Site features may not function properly as a result.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected] or 941-312-6453.

Children’s Privacy

Our Site is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised date. Continued use of the Site after changes constitutes acceptance.

Contact

S & S Mercedes Service & Repair
1705 Cattlemen Rd, Unit N11
Sarasota, FL 34232
Phone: 941-312-6453
Email: [email protected]